Patient's Rights
As a patient, you are entitled to the following:
Respectful Care:
Express Concern about Care or Billing:
As a patient, you have the following responsibilities:
Answer questions correctly:
As a patient, you are entitled to the following:
Respectful Care:
- Receive necessary care regardless of race, gender, origin, language, age, disability or source of payment
- Privacy during care, examinations, treatments and conversations with the physician and other healthcare providers
- Protection from mental and physical abuse or harassment
- Have health care information provided in a manner and form that the patient can understand
- Make informed decisions about the care yourself or through an attendant
- Access to medical record & confidentiality
- All medical records will be treated as confidential by the staff. Exceptions are as required by law, transfer of care or third party administrator/insurance contract
Express Concern about Care or Billing:
- Express any concerns regarding patient care
- We encourage the patient to communicate concerns or compliments to their consultant, the customer care assistants or any member of our staff
- Information on expected costs of treatment
- Examine your bill and receive an explanation of the charges regardless of the source of payment for your care
As a patient, you have the following responsibilities:
Answer questions correctly:
- Provide accurate health related information
- Ask questions to understand your treatment plan
- Read all medical forms thoroughly
- Ask for clarifications before signing the consent form
- Follow the treatment plan recommended by the healthcare provider
- Be considerate of the hospital’s personnel and property
- Observe facility policies and procedures, including those related to smoking, noise, and number of visitors
- Visitors are welcome during the visiting hours
- Visiting hours - between 4 - 7 pm on weekdays, between 11 am - 1 pm and 4 - 7 pm on Sundays & public holidays
- On admission to the hospital, one visitor pass and one companion pass shall be given to the patient
- All the passes have to be returned to the cashier when the final bill is being cleared
- The companion / visitor passes are to be worn at all times in the hospital
- The room number is prominently displayed on the pass for ease of verification by the security personnel
- Visitors in the intensive care areas are requested to adhere to infection control protocols while entering the ICU/NICU (Intensive Care Unit/Neonatal Intensive Care Unit)
- The number of visitors is restricted to one at a time
- Children visiting the hospital to be supervised at all times
- Visitors may have to leave the room temporarily while the patient is being examined by the care provider
