Customer Care Assistants/Supervisor

Posted on: 
Thursday, February 4, 2021 - 00:00
Job Description: 
Main Job Tasks:
  • Provides general information to customers on services offered by the hospital.
  • Directs the customer, patients, relatives and vendors to the appropriate departments or staff.
  • Controls cost and expenditure related to department stationery, telephone usage as well as minimizes wastage of electricity and water.
  • Takes responsibility and guides/assists Customer Care Assistants in execution of assigned tasks.
Is responsible for outpatients ;
  • Registers patients, Screens patients and assigns to the appropriate consultants.
  • Accompanies/directs patients to various departments/nursing stations.
  • Ensures that bills are paid and medicines are collected.
Is responsible for Inpatients ;
  • Admissions from OPD & ER / Emergency Admissions.
  • Getting the consent form signed by the inpatient relatives.
  • Explaining about visiting hours, passes, admission kit, valuables, tariff sheets, phone activation, café, nurse stations, folders, wrist band, room familiarization, provides important phone numbers etc.
  • Provides information on top up deposits to customers and follows up and ensures that deposits
  • are collected.
  • Explains the admission and discharge process to the patients/relatives.
  • Maintains a Patient forward Appointment/Room Reservation System.
  • At Health camps and clinics ensures active participation of team members and self.
  • Assists in conducting/ organizing CME’s wherever required.
  • Ensures that the NABH standardization process is in place as per the deadline
2-8 years
Graduate, min. 2 years experience for  Customer Care Asst & 5 years experience for Supervisor in service industry.